With the systemic constraints of health systems and advancement of the health information technology infrastructure, HIT ranks as the most efficient candidate for improving patient engagement. The Society for Academic Emergency Medicine has presented strategies to accomplish patient engagement in the ED, including “using HIT to enhance patient communication”. Health information technology (HIT) has the potential to improve patient engagement in EDs. However, information transfer does not have to rely solely on the relationship between a patient and their health care provider. Unfortunately, the rapid pace of the process and the volume of information required often exceed an individual’s comprehension moreover, interrelated factors, including the uncertainty of diagnosis and treatment, further complicate this situation. Delivering information is an essential first step in patient engagement. Īccomplishing patient engagement in the ED is regarded as difficult because information delivery to patients is disrupted by the hostile and confusing circumstances of the ED, even if most patients wish to know about their illness and treatment. One of the important prerequisites for shared decision interventions is that patients have sufficient knowledge about their health care plan. Shared decision intervention, which is based on patients’ proper understanding of their treatment, not only improves patient outcomes but also increases satisfaction and reduces health care utilization. The needs of patients and importance of patient engagement are increasing therefore, informed decision making in emergency departments (EDs) is critical.
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